Practice owners & office managers
AI receptionist for small medical and dental offices
AI that answers the front-desk phone during appointments and after hours, set up to pass clinical questions to your staff.
A small medical or dental practice misses calls while the front desk is checking a patient in, and again after the office closes. We build the AI that answers those calls, takes booking and rescheduling requests and gives callers the answers you have already published, such as your hours, directions and the insurance you accept. Clinical questions go to a person on your team.
AI we build here
Where teams like yours are stuck
- The phone rings while the front desk is checking a patient in
- After-hours callers reach voicemail, and the messages wait until morning
- Requests to move an appointment arrive by voicemail and web form and get typed in between patients
- The same questions about hours, parking and insurance come in all day
Use cases we ship
Phone answering during appointments and after hours
Our AI lead responder picks up the calls your front desk can't get to. It says it is an AI assistant for your practice, then answers from what you gave it: your hours, your address and where to park, how to reach the practice after hours.
Booking and rescheduling requests
The assistant takes the caller's name, a callback number and the days that suit them, and puts the request in front of your front desk. Your staff confirm the appointment.
New-patient inquiries
A new patient hears what you have published: whether you are accepting new patients, how to register, what to bring to a first visit. The assistant takes their contact details for your front desk.
Insurance questions
It says whether you accept a plan from the list you have published, and only from that list. What a plan covers and what a visit costs go to your staff.
Appointment reminders
The assistant can send a reminder the patient answers to confirm or to ask for another time. A request to move the appointment goes to your front desk.
Handoff to your staff
Symptoms, medication, test results, anything in a patient's record and anything a caller calls urgent go to a person. The greeting tells callers with an emergency to hang up and call 911.
We scope the build with you, ship it to production and hand it over working. That goes for a new project or one that stalled.
How it plays out
A small practice has one or two people at the front desk, and the phone rings while they are checking a patient in, taking a copay or already on the other line. After closing, every call goes to voicemail. The caller wanted to move Thursday's cleaning or ask whether you take their plan, and the answer waits until someone works through the messages the next morning. Our clinic guide makes the case for starting with routine phone questions and reminders.
We start with the phone. An AI receptionist for a medical office means our AI lead responder sits on the number you already have and picks up when a call goes unanswered or after closing. It says it is an AI assistant for your practice and tells callers with an emergency to hang up and call 911. Then it answers the routine questions from what you told it: your hours, your address and where to park, whether you are accepting new patients, how to reach the practice after hours.
When a caller wants an appointment or wants to move one, the assistant takes the name, a callback number and the days and times that suit, and puts the request in front of your front desk as a short message. Your staff confirm the slot. Whether the assistant books into your scheduling system itself is agreed before the start, because that decides what patient information it would see.
Insurance questions get the answer you have published and nothing more. If your website lists the plans you accept, the assistant reads from that list. It does not say what a plan covers, what a visit will cost or whether a referral is needed. Those questions go to your staff, and so does any plan that is not on the list. A new patient hears whether you are taking new patients and what to bring to a first visit, then leaves contact details for a call back.
Some things stay with your people, and we build it that way. The AI does not answer clinical questions. A caller who describes a symptom, asks about a medication or a dose, wants a test result or asks what is in their chart gets a person. So does anyone who says it is urgent, and anyone who asks for a person. The assistant does not judge how serious something is and gives no advice while the caller waits. During office hours it forwards the call to the front desk or the number you named, by rules you set. After hours it gives the instruction your practice already gives on its voicemail, such as your on-call number, or takes a message for the morning. For an emergency the instruction is the same at any hour: hang up and call 911. A practice outside the United States gets its local emergency number there.
A practice in the United States will ask about HIPAA. On its Business Associates page, reviewed July 30, 2026, HHS describes a business associate as an outside person or company that a practice covered by HIPAA engages for certain work that involves protected health information. The practice may disclose that information to the business associate if it obtains written assurances that the business associate will safeguard it. HHS calls that contract a business associate agreement. What the assistant would see, which phone and software providers are involved and which agreements are needed are agreed before the start.
A first project starts with a call. We ask where calls go unanswered today and pick one workflow with you. We suggest the phone first. We agree on the scope with you before work starts and show your team how to run it. Our general guide to the AI receptionist explains how one answers calls, books appointments and follows up on no-shows. We also compared how an answering service, an AI receptionist and missed-call text back are billed.
Before
The phone rings while the front desk checks a patient in, and the call goes to voicemail. After-hours messages wait until morning. Requests to move an appointment come in by voicemail and web form, and someone types them into the schedule between patients.
After
The AI answers routine calls during appointments and after closing. Requests to book or move an appointment reach the front desk as a short list, each with a name and a callback number. Questions about hours, directions and accepted insurance get the published answer. Anything clinical or urgent reaches a person, and the greeting tells callers with an emergency to call 911.
Questions owners ask
Does the AI answer medical questions?
No. It does not answer questions about symptoms, medication, test results or anything in a patient's record, on the phone or by text. It tells the caller a staff member will answer, then passes the call or the message to the person you named. It does not decide how serious a call is.
What happens when a caller has an emergency?
The greeting tells every caller to hang up and call 911 in an emergency, before anything else. A caller who says something is urgent gets a person. During office hours the assistant forwards the call. When you are closed, it gives your practice's own after-hours instruction, such as the on-call number.
Can it tell a patient whether we take their insurance?
Only from the list you have published. If the plan is on your list, it says so. If it isn't, or the caller asks what the plan covers or what a visit costs, the question goes to your staff.
Can it book into our scheduling system?
It takes the request with a name, a callback number and preferred times, and your front desk confirms the appointment. Whether it books into your scheduling system directly is agreed before the start, because that decides what patient information it would handle.
What about HIPAA and patient information?
On its Business Associates page, reviewed July 30, 2026, HHS says a practice covered by HIPAA may disclose protected health information to a business associate if it obtains written assurances that the business associate will safeguard it. A business associate is an outside person or company the practice engages for certain work that involves that information, and HHS calls the contract a business associate agreement. What the assistant would see, which providers are involved and which agreements are needed are agreed before the start.
Will patients know they're talking to an AI?
Yes. It says it is an AI assistant for your practice at the start of the call or in the first message. A caller can ask for a person at any point.
Does this replace our front-desk staff?
No. It takes the calls they can't get to and the questions that have a published answer. Appointment decisions and clinical questions stay with your staff, and so does any caller who asks for a person.
How does a first project start?
With a call. We look at where calls go unanswered today, pick one workflow and agree on the scope before any work starts. Then we show your team how to run it.
Let's get your AI shipping
Book a call and we'll scope the first use case worth building. Or take the free AI-readiness audit to see where to start.